Privacy Policy

Effective Date: December 1, 2023

1. Introduction

Welcome to West Flooring & Design doing business as WEST | WOOD Architectural Surfaces (“we”, “us”, “our”). We are dedicated to protecting your privacy and handling your personal information with care and respect, in compliance with New York State data privacy laws and Federal United States laws. This Privacy Policy explains our practices regarding the collection, use, and protection of your information.

2. Information We Collect and How We Collect It

We collect personal information such as first name, last name, email address, phone number, and physical address through our contact form, site refinishing form, event and course registration forms, and when you order product samples. We also collect usage data and cookies through Google Analytics, Google Ads, and Meta Pixel.

3. Use of Your Information

Your information is used to:

– Provide, maintain, and improve our website and services.
– Communicate with you about our products and services.
– Administer your account and process your requests.
– Conduct marketing campaigns, where your email is used for sending promotional materials related to our products.

4. Non-Disclosure of Data

We value your trust and assure you that:

– We do not sell, trade, rent, or otherwise transfer your personal information to outside parties.
– Your data is exclusively used for conducting our business and promoting our products in future marketing campaigns.

5. Third-Party Services and Disclosure

Your information may be shared with third-party service providers like Google Analytics, Google Ads, Meta Pixel, and Mailchimp. These parties assist us in operating our website, conducting our business, and serving you, as long as those parties agree to keep this information confidential.

6. Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have implemented appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

7. Changes to Our Privacy Policy

We may update our Privacy Policy to reflect changes to our information practices. We encourage you to periodically review this page for the latest information on our privacy practices.

8. Contact Information

For any questions or concerns regarding this Privacy Policy or our privacy practices, please contact us at: [email protected].